Privacy Statements
Privacy Policy
Your privacy is important to us. Su Casa Valley Insurance (“Su Casa Valley Insurance” or “we”, “our”, or “us”) has developed this Privacy Policy (the “Policy”) to uphold a high standard of personal information privacy protection. This Policy outlines the information we collect through our website, mobile applications, email, phone, and other sources (our “Systems”), why we collect it, how we use and share it, and your options regarding your information.
The Information We Collect
Non-public personally identifiable information (“Information”) refers to data that identifies you and is not publicly accessible. The following sections explain how and when we collect your Information.
For California Residents, please refer to the “California Information We’ve Collected” section.
The Information We Disclose
Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with third parties.
The Information We Obtain From You
During the quoting, application, or claims processes, you may provide us with Information such as:
- Name
- Address
- Phone number
- Email address
- Driver’s license number
- VIN and/or vehicle details
- Date of birth
If you provide us with your phone number, Su Casa Valley Insurance may send text messages to confirm transactions or provide payment reminders. To opt-out of text communications, contact us to speak with a representative.
Information About Your Transactions
We may collect Information related to your transactions and experiences with us, including payment history, claims, coverage, and changes to your vehicle details.
Information From Third Parties
We may receive Information about you from consumer reporting agencies, such as motor vehicle and claim reports, where permitted by law.
If you choose to purchase a policy, we will verify your motor vehicle record and claims history. As allowed by law, we may also review your motor vehicle record and/or claims history upon policy renewal.
Access To And Correction Of Personal Information
If you reside in Fresno, Tulare, Selma, Visalia, Hanford, or anywhere in the state of California, you have the right to request access to and correction of the personal information we have collected. To do so, please contact us. For corrections to information you provided, our representatives will update our records accordingly. If the data came from a third party, we will help you contact them for any necessary updates. For residents of other states, we take reasonable steps to verify the accuracy of the personal information in our records.
If you are a California resident, please refer to the “California Residents” section for additional rights, including the right to know and delete, submission methods for requests, and categories of information we collect.
The Information We Disclose
We only disclose information about current or former customers as permitted or required by law. This Information is stored in your policy or claims records and used to process transactions or fulfill requests you authorize.
Examples of how we may disclose your Information include:
- We may use your data to promote our services by sending marketing materials or offers for products and services from Su Casa Valley Insurance via email, postal mail, social media, or text.
- We may share your data with agents, carriers, investigators, appraisers, and other professionals involved in processing your application or servicing your policy and claims.
- We may exchange information with third parties necessary to perform transactions you request or authorize, such as adjusters, repair businesses, reinsurers, fraud detection organizations, or consumer reporting agencies, where legally permitted.
Confidentiality and Security
We restrict access to your Information to employees who need it to provide products or services to you. Our employees are trained to safeguard customer data and are bound by confidentiality agreements. We maintain robust physical, electronic, and procedural safeguards to prevent unauthorized access to your information.
Additional Information For Our Internet Users
To improve our website www.sucasavalleyinsurance.com, we may collect data on how users navigate the site. We use cookies to enhance your experience, personalize your visit, and support certain website functions. You can manage your cookie preferences through your browser settings.
California Residents
Under the California Consumer Privacy Act, California residents have the following rights, which can be exercised through the methods listed below:
- Right to Know: You may request details about the personal information we’ve collected over the past 12 months.
- Right to Delete: You may request that we delete the personal information we’ve collected, subject to certain legal exceptions.
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information; however, Su Casa Valley Insurance does not sell your data to third parties.
- Right to Non-Discrimination: You will not be discriminated against for exercising any of these rights.
To exercise your rights under California law, contact us via email at privacy@sucasavalleyinsurance.com or call (559) 328-5999.
California Information We’ve Collected
In the past 12 months, we have collected the following categories of information from California residents:
| Category | Purpose of Use | Examples |
|---|---|---|
| Internal | Authenticate your identity, maintain your account | Passwords, PIN, mother’s maiden name |
| Historical | Complete transactions or provide services | Past claims, prior addresses, medical history |
| Financial | Process billing and payments | Credit card number, bank account details |
| External | Identify verification | Name, government-issued ID, browsing behavior |
| Social | Communication preferences, policy processing | Job titles, marital status, telephone recordings |
| Tracking | Contact you, location-based services | IP address, geolocation, email address |
Changes to this Policy
Su Casa Valley Insurance reviews this Policy regularly to ensure compliance with laws and industry standards. We may update this Policy at any time and will post changes on the Privacy Policy page of our website at www.sucasavalleyinsurance.com. Please check our site periodically for updates.
